Plain-English reporting
Tenants describe problems naturally — no forms to fill in. Your agent understands the issue and asks clarifying questions.
Feature
AI issue triage
Tenants describe maintenance problems in plain English through the mobile app. Your agent gathers details, asks follow-up questions, and creates a maintenance ticket for you to review.
Kitchen tap is leaking under the sink
I've logged this as a plumbing issue. Can you send a photo of the leak? I'll create a ticket for your landlord.
Maintenance tickets from tenant conversations
Structured tickets
Each conversation becomes a maintenance ticket with location, severity, description, and photos collected before it reaches your dashboard.
Less back-and-forth
Instead of phone tag about a leaking tap, tenants report through guided chat. You receive a complete ticket ready for action.
Growth plan and above
AI issue triage is included on the Growth plan (£39/month) and Portfolio plan (£79/month) alongside your AI agent.
Frequently asked questions
Common questions about ai issue triage.